PRIVACY POLICY

At Baby’s Ears, we are committed to safeguarding your privacy and protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Who We Are
Baby’s Ears provides specialist baby ear piercing services in London. For the purpose of data protection law, we are the “data controller” of your personal information.

2. Information We Collect
We may collect and process the following data:

• Personal details (such as your name, phone number, and email address)
• Appointment or enquiry information you provide
• Technical data (such as IP address, browser type, and device information)
• Usage data relating to how you interact with our website

3. How We Use Your Data
We use your information to:

• Respond to enquiries and manage bookings
• Provide our services safely and efficiently
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We only process your data where we have a lawful basis to do so, including your consent, performance of a service, or our legitimate business interests.

4. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes.
Your data may be shared with trusted service providers (such as website analytics or hosting services) where necessary to operate our business.

5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we take all reasonable precautions, no online system can be guaranteed completely secure.

6. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings at any time.

7. Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Phone: 020 8524 2948

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page.

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.